Terms and Conditions

Effective Date: April 30, 2025

1. Scope of Service

We are an independent third-party concierge and booking-assistance service. We do not sell tickets to the Pyramids of Giza ourselves. When you place an order, you authorize us to purchase an official ticket on your behalf and to provide additional services that accompany your visit, including:

• purchasing and securing the official entry ticket on your behalf;
• providing an audio guide for your visit;
• offering customer support and practical guidance before and during your visit;
• delivering your ticket digitally via email.

We do not operate the Pyramids of Giza and do not control access, opening hours, ticket availability, schedules, or any policies of the venue. We do not represent ourselves as the official ticket vendor of the venue, and visitors may always choose to purchase tickets directly through official channels.

2. Ticket Purchases

All ticket purchases made through our website are subject to availability.

By placing an order, you confirm that all information provided is accurate.

Once your order is confirmed and payment is completed, you will receive your ticket(s) via email.

Tickets are typically delivered within a few minutes of payment. We guarantee delivery of your ticket within one (1) hour of a successful payment.

If you have not received your ticket within one hour, please contact us at support@pyramids-of-giza-ticket.com and we will resolve the issue promptly.

3. Prices and Payment

The price you pay through this website is not solely the face value of the entry ticket. It reflects the cost of the official ticket plus the additional concierge services we provide on your behalf, namely: purchasing and securing the ticket for you, providing an audio guide, offering customer support and practical guidance before and during your visit, and delivering your ticket digitally.

Because of these additional services, our prices are typically higher than the face value of the official ticket sold by the venue. By purchasing through us, you acknowledge that you are paying for both the ticket and the convenience and concierge services that accompany it. Tickets are also available for direct purchase through official channels, which may offer different prices.

All prices shown include applicable taxes and fees.

Payments are securely processed via Stripe, our third-party payment provider.

We reserve the right to adjust pricing at any time, but changes will not affect existing confirmed orders.

4. Cancellations and Refunds

Tickets are non-refundable and cannot be cancelled unless otherwise required by law or clearly stated at checkout.

If the venue (Pyramids of Giza) closes unexpectedly or cancels access, we will do our best to assist with rescheduling or refund options, but cannot guarantee outcomes.

5. Entry and Venue Rules

It is your responsibility to arrive on time and comply with the Pyramids of Giza entry rules and conditions.

We are not responsible for denied entry due to lateness, non-compliance, or personal behavior.

6. User Responsibilities

By using our website, you agree not to:

• Use the service for fraudulent purposes.
• Interfere with the operation of the site.
• Copy or distribute ticket content without permission.

7. Limitation of Liability

We do our best to ensure accurate and up-to-date information on our site.

However, we are not liable for inaccuracies or changes made by the venue.

Our total liability is limited to the amount you paid for your ticket.

8. Privacy

Your personal information is handled according to our Privacy Policy. We use your data only to process your order and provide customer service.

9. Governing Law

These Terms are governed by the laws of the European Union. Disputes will be subject to the exclusive jurisdiction of the courts of the European Union.

10. Changes to These Terms

We may revise these Terms at any time. Continued use of the website after updates constitutes acceptance of the revised Terms.

Contact Us

For questions about these Terms, contact:

Pyramids of Giza Tickets
Email: support@pyramids-of-giza-ticket.com
Website: pyramids-of-giza-ticket.com

Last Updated: April 30, 2025